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bank77 Terms & Conditions: Know Before You Start

Before you open an account on bank77, these Terms & Conditions define the rules that govern every session, every deposit through DANA, OVO, GoPay or QRIS, and every…

Account eligibility appliesDANA, OVO, GoPay & QRIS coveredWithdrawal rules includedDispute process outlined

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Explore the Rules That Govern Your Account

bank77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions apply to every part of your bank77 account — from the moment you complete phone verification through to any payout processed via bank transfer, virtual account, BCA, BRI, Mandiri or BNI. Where local law permits, you may access our full lobby including

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live casino tables, slot rooms and sportsbook markets. Eligibility depends on local law; if your region restricts online gaming activity, your account access may be limited or unavailable. We update these terms when our payment or account processes change, and the version published on this page
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is always the current one. Continued use of your account after an update means you accept the revised terms. For DANA and QRIS deposits, the payment terms within this document sit alongside the wallet provider's own conditions.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

TERMS HELP CHANNELS

Reach Us When a Policy Question Stalls You

If something in these Terms & Conditions is unclear — whether it concerns your withdrawal status, an account restriction, or how a payment via OVO or GoPay is classified — our support team can walk you through it. Players in Bandung and across Indonesia reach us through the same channels around the clock.

Team online

Live Chat

Available 24 hours a day, seven days a week directly inside your account dashboard. Raise a terms query and our team responds within minutes during peak hours.

Email Support

Send a detailed terms or account question to our support address. We aim to respond within 24 hours and keep a written record of every resolution for your reference.

Account Help Centre

A self-service section inside your account covers the most common questions about eligibility, payment scope and account closure steps under these terms.

HOW WE HANDLE YOUR DATA

Browse What These Terms Require Us to Do

These Terms & Conditions also cover how bank77 manages your account data, session cookies and payment records. Here is what that looks like in practice across the six areas below.

Account Data Retention

We hold your registration details and transaction history for as long as your account remains active. After closure we retain records for the period required under applicable law, then delete them.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your wallet choice — for example whether you last deposited via QRIS or bank transfer. You can clear these in your browser at any time.

Payment Record Security

Every DANA, OVO, GoPay and QRIS transaction is logged with a unique reference. We do not store full wallet credentials; those stay within the wallet provider's own encrypted environment.

Account Security Steps

Phone verification is required before your account can process any withdrawal. If we detect unusual login behaviour we may temporarily suspend access and contact you via your registered number.

Requesting Your Data

You may request a copy of the personal data we hold on you by contacting support through live chat or email. We aim to fulfil verified data requests within 30 days.

Closing Your Account

If you choose to close your account, submit a written request through live chat or email. Any pending balance must be withdrawn via your original payment method before closure is finalised.

Switch to the Answers You Actually Need

These questions cover what our Terms & Conditions mean for your day-to-day account use on bank77, from deposit scope to account closure.

Access and eligibility depend on local law. The core account rules — verification, deposit scope via DANA or QRIS, withdrawal process — apply consistently, but regional restrictions may limit certain lobby sections where local law requires it.

All deposits and withdrawals processed through DANA, OVO, GoPay, QRIS, virtual account and bank transfer (including BCA, BRI, Mandiri and BNI) fall under the payment section of these terms, alongside any third-party wallet conditions.

We publish the current version on this page with a revision date. Continuing to use your account after an update indicates acceptance. For material changes we may send a notification to your registered contact details.

Yes. Contact our support team via live chat or email with your account details and a data request. We verify your identity before processing and aim to deliver the information within 30 days.

Any remaining balance must be withdrawn to your original payment method — DANA, OVO, GoPay or bank transfer — before the closure is processed. We cannot transfer balances to a third-party account.

Raise the issue through live chat first for the fastest resolution. If the matter is unresolved, send a formal written complaint to our support email address and we will respond with a documented outcome within five business days.

Yes. The payment dispute section outlines how to raise a failed-deposit claim, what reference numbers to provide, and the timeline we follow — typically two to five business days for wallet-based transaction reviews.

bank77 Terms & Conditions: Know Before You Start

Reach Us When a Policy Question Stalls You

Live Chat

Email Support

Account Help Centre

Browse What These Terms Require Us to Do

Account Data Retention

Cookie Policy

Payment Record Security

Account Security Steps

Requesting Your Data

Closing Your Account

Switch to the Answers You Actually Need

01 Do the bank77 Terms & Conditions apply differently depending on where in Indonesia I am?

02 What payment methods are covered under the bank77 Terms & Conditions?

03 How do I know when the bank77 Terms & Conditions have been updated?

04 Can I request a copy of the personal data bank77 holds on my account?

05 What happens to my account balance if I decide to close my account under these Terms & Conditions?

06 Who do I contact if I believe bank77 has not followed its own Terms & Conditions?

07 Do the Terms & Conditions cover disputes about a deposit that did not clear through QRIS or GoPay?

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